The team responsible for land searches for home buyers and solicitors in Cheshire East has been voted one of the best in the country.
Civicance, a wholly owned company of Cheshire East Council, picked up the ‘Best Customer Experience’ Award, beating 353 other local authorities at the Land Data Awards in Bristol.
The Civicance Land Charges team aims to take a lot of the stress out of property purchase by ensuring that home owners and their solicitors receive speedy responses and real-time updates on their land search enquiry.
The judges were particularly impressed with Civicance’s range of customer contact points, the company’s interaction with customers and its excellent communication with the National Land Information Service.
Also, how the team met the criteria of the award, including its handling of urgent searches, customer-friendly explanations and the electronic supply of documents upon request.
The service provides solicitors and property purchasers with up to date information concerning property boundaries, planning history, covenants, rights of way and all other relevant historical data.
The annual awards are staged by Land Data, a community interest company that regulates the land search information service in England and Wales.
The event, hosted by television celebrity Kaye Adams, celebrates the work and achievements of local authority land charges departments.
This is the third nationally recognised award for the Land Charges team which came first in the 2007 Marketing Innovation awards and ninth for the ‘Most Improved’ service in the 2013 Land Data awards.
Cheshire East Council Deputy Leader David Brown, said: “We are really proud of the Civicance team in achieving this award. They always go the extra mile to assist our customers and provide a prompt and reliable service.
“This award clearly demonstrates the innovative decision by Cheshire East to create this wholly owned company. The dedication to exceptional customer service by Civicance shows that Cheshire East residents are at the forefront of all the services they provide.”
Civicance Managing Director Ian Bunn said: “This team truly demonstrates the culture that we are aiming to provide through all our services, ensuring the customer remains at the heart of everything we do.”
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