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Sunday 19 October 2014

Joint Statement from Cheshire East Council and NHS Eastern Cheshire Clinical Commissioning Group


CQC report reaffirms Council findings on failed nursing home

A report from the Care Quality Commission on standards of care at Chapel Brook Nursing Home in Congleton has proved that Cheshire East Council was right to withdraw its contract and relocate residents for their own welfare.

The Care Quality Commission concurs with the findings of Cheshire East Council and the NHS Eastern Cheshire Clinical Commissioning Group that Chapel Brook House Nursing and Residential Care Home in Moody Street, Congleton, has consistently failed to meet the standards of care required under the Health and Social Care Act 2008.

Following its latest inspection in September, at which it was discovered little or no improvements had been carried out, the Care Quality Commission issued a statement in which it said:

"There is a history of concerns with Chapel Brook House and it is unacceptable that improvements requested back in May have not been made.

“This is why we are considering the need for further action against the service– although we cannot discuss the nature of that action at this stage for legal reasons.

"The residents receiving care from Chapel Brook House are entitled to receive services which are safe, effective, compassionate, well led, and responsive to their needs. It is inexcusable that the provider has allowed such significant failings to continue.”

Cheshire East pro-actively withdrew its joint contract with the home on 1st September, following repeated failures over quality of care, medical record keeping, safety of residents and clinical management.

After serving notice on the contract members of the Social Care and Health teams worked swiftly together with service users and their families to relocate residents at the privately run 30-bed home and all were found new accommodation by the 26th September. There is ongoing contact with those residents in their new homes.

The latest Inspection Report by the Care Quality Commission found the home’s management had failed to address six areas of previous failings including management of medicines, record keeping and the care and welfare of service users.

The report found that the home was failing to provide care which was safe, effective, caring, responsive or well led and that all of the six national standards reviewed by the inspection team were not being met.

Councillor Janet Clowes, Cheshire East Council Portfolio Holder for Care and Health in the Community said:

“Sadly we feel this supports our earlier decision together with Eastern Cheshire Clinical Commissioning Group to withdraw our contract with Chapel Brook in the best interests of the residents all of whom we have now relocated including residents who are self-funders.”

"Although the decision to withdraw our contract was not taken lightly, it does highlight our commitment to keep vulnerable residents safe and demonstrates the effectiveness of our robust Contracts and Quality Assurance Team which mobilised the Council and its Clinical Commissioning Group partners to take action in advance of the Care Quality Commission."

Sally Rogers, governing body safeguarding lead for NHS Eastern Cheshire Clinical Commissioning Group added:

“The wellbeing of vulnerable people is very important to us and the Council as organisations responsible for planning and buying care services. Our decision to end our contract with Chapel Brook shows how committed we are to ensuring that people get excellent care and are protected from harm.

“The CQC’s findings echo our concerns and further reinforce the fact that we were right to take action with the Council.”

Cheshire East Council’s Quality Assurance Team works in partnership with NHS Eastern Cheshire Clinical Commissioning Group and NHS South Cheshire Clinical Commissioning Group and the Care Quality Commission, to assess and monitor the care being provided in all care homes and community services which have a contract with the local authority.

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