Search This Blog

Contact the Blog

Contact the Crewenews by using our form click here

Join me on the forum below as I am on the staff as Samuria 24/7/365 worldwide support all FREE

 PC Help Forum


Wednesday 1 December 2010

Cheshire East recognised at major awards ceremony


Cheshire East Council’s adult social care service has been given the thumbs up in the Guardian newspaper’s Public Services Awards.

The authority was a runner-up in the ‘Innovation and Progress: Transformation’ section of the seventh annual ceremony.

It means Cheshire East was given special recognition amongst 700 teams and individuals who entered the 2010 awards.

From its inception in April 2009, the Council recognised the need to improve and streamline its adult social care services. This was driven by a desire to improve efficiency and outcomes but also to lead on the previous Government’s aim of introducing more personalisation and choice into services.

A full review of existing processes revealed a system that involved more than 80 steps. However, more than 50% delivered no perceived benefit to customers. A team was set up to completely redesign this system, with focus on personalisation and prevention.

The resulting social care redesign involved around 1,700 staff with the objective of transforming the experience of customers and staff at every stage – enabling customers to take advantage of personalisation while reducing the Council’s burden of bureaucracy.

Councillor Roland Domleo, Cabinet member with responsibility for adult services, said:

“The culture of adult services is one of providing better services to more people from a fixed or reducing budget through continually focussing on what is really important and which most meets the needs of our customers, while training and better equipping our staff.

“These achievements have been the result of a strong and enthusiastic management team whose dedication, focus and commitment to delivering the best is contagious.”

The awards also recognised Cheshire East’s Empower card – a pre-loaded debit card for use by personal budget holders, which is a UK first.

No comments: